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IT Support Associate

Company Description


Dragados is an international contractor established in 1941 that specializes in major infrastructure projects, including bridges, roads and highways, tunnels and underground projects, buildings, energy and environmental infrastructure, dams and hydraulic works worldwide. Dragados is the construction arm of ACS Group, one of the leading infrastructure developers in the world with presence in more than 40 countries, ranked No. 1 on ENR’s 2016 Top 250 International Contractors list.

Dragados’ success and future depends on attracting, developing and retaining diverse and skilled talent. We believe that our company’s achievement begins with great employees. Dragados began U.S. operations in 2005 and 2008 in Canada. Strategic partnerships with Schiavone, Picone, Pulice, J.F. White and Prince enhanced Dragados ability to complete large scale projects, using the latest technologies to resolve technical challenges.


Corporate Headquarters:

810 7th Avenue, 9th Floor

New York, NY 10019

Main Office: 212.779.0900


West Coast Corporate Office::

1780 Hughes Landing Blvd

The Woodlands, TX 77381

Main Office: 346 237 5480


North California Office: :

4900 Hopyard Road, Suite 110

Pleasanton, CA 9458

Main Office: 925 271 2850


South California Office::

3200 Park Center Drive, #600

Costa Mesa, CA 92626

Main Office: 657 229 7800


South East Office::

1 Alhambra Plaza, Suite 1200

Coral Gables, FL 33134

Main Office: 305 423 7600


www.dragados-usa.com          www.dragados-usa.com/career

See Job Summary for details on how to apply to this job posting.
Last Modified:

Summary: We are seeking a customer-focused and team-oriented IT Support Associate based out of our Selma, CA office who will be accountable for analyzing and resolving end-user incidents, problems, and requests. The right candidate should possess strong troubleshooting and prioritization skills. Responsibilities: Diagnose incidents with various desktops, software, mobile devices, printers, video conferencing equipment, etc. while following up on tasks to achieve successful resolution. Conduct system tests, troubleshoot customer issues and correct software defects. Prioritize and focus on overall customer experience while keeping IT team involved and informed. Create customer software manuals and project documentation, IT procedures, and develop prototypes for new software technologies. Ensure high availability of enterprise voice and data platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate issues impacting corporate voice and data operation for end-users. Help maintain software applications. Frequent communication with customers to gather user requests for different features to improve speed, performance and usability of systems. Asses and recognize high-level technical incidents and communicate them to senior technical team. Experience supporting users in a Windows 7/10 environment, including but not limited to: AD, Microsoft Office Suite. Responsible for mobile device purchasing, deployment and decommissioning, while maintaining accurate records on cellular vendor portal. Maintain and update company VoIP directory, as needed. Prepare workstations for shipping and follow through on completion of setup. Manage inventory for hardware and software. Close collaboration with regional HR teams for user on-boarding and off-boarding Qualifications: Required 3-5 years of experience in a hands-on IT department (internship experience can be included) Knowledge and experience of PC imaging, hardware, and software configuration and troubleshooting in a Microsoft environment Proactive, motivated and positive service-oriented attitude Understanding of VoIP phone systems and basic maintenance Broad working knowledge of network systems Excellent interpersonal and communication skills with a colleagues and senior management , as well as outside clients and vendors Exceptional problem-solving, troubleshooting, technical, and analytical skills Willing to learn, adopt, and embrace changes in technology requirements Be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical end-users Some travel to local and regional sites required Preferred Knowledge of support based ticketing system ITIL Foundation certified CompTIA A+ certified Microsoft Certified Professional (MCP) Dragados Inc., is an Equal Opportunity Employer
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