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IT Desktop Support

Company Description


Dragados is an international contractor established in 1941 that specializes in major infrastructure projects, including bridges, roads and highways, tunnels and underground projects, buildings, energy and environmental infrastructure, dams and hydraulic works worldwide. Dragados is the construction arm of ACS Group, one of the leading infrastructure developers in the world with presence in more than 40 countries, ranked No. 1 on ENR’s 2016 Top 250 International Contractors list.

Dragados’ success and future depends on attracting, developing and retaining diverse and skilled talent. We believe that our company’s achievement begins with great employees. Dragados began U.S. operations in 2005 and 2008 in Canada. Strategic partnerships with Schiavone, Picone, Pulice, J.F. White and Prince enhanced Dragados ability to complete large scale projects, using the latest technologies to resolve technical challenges.


Corporate Headquarters:

810 7th Avenue, 9th Floor

New York, NY 10019

Main Office: 212.779.0900


www.dragados-usa.com          www.dragados-usa.com/career

See Job Summary for details on how to apply to this job posting.
Last Modified:

Summary: IT Desktop Support based out of our job office, with a focus in desktop support and reporting to the IT Coordinator. Primary Responsibilities: Assist with diagnosis of general desktop support issues and resolve them. Must know how to prioritize issues Knowledge of any ticketing system is preferred. Conduct system tests, troubleshoot customer issues and correct software defects. Creating customer software manuals and project documentation, IT procedures. Ensure high availability of enterprise voice and data platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate issues impacting the operation of the corporate voice and data for end-users. Help maintain software applications. Will often speak with customers to gather user requests for different features to improve speed, performance and usability of systems. Also conduct system tests, troubleshoot customer issues and correct software defects. Other duties include creating customer software manuals and project documentation, and developing prototypes for new software technologies. Software and Hardware inventory control. Requirements: Hold a bachelor’s degree in one of the following areas: computer science, management information systems, software engineering, or a related business discipline. It will be assessed positively having experience in a similar IT role but it is not a requirement. Requires strong computer and internet research skills. Also calls for flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors Excellent problem-solving and analytical skills for figuring out how different software components work together. Be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff. Experience supporting Microsoft Technology, including Active Directory, Windows, Office Suite, windows imaging etc. Project management skills and the ability to handle different tasks simultaneously. Dragados USA Inc., in an Equal Opportunity Employer
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