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JOB DETAILS

IT Support Specialist
Lane

Company Description

Founded in 1890, The Lane Construction Corporation is one of America’s leading construction companies, specializing in heavy civil construction services and products in the transportation, infrastructure, and energy industries. Lane has a unique combination of capabilities including public-private partnerships/innovative financing and joint ventures; large, complex design-build and bid-build projects; as well as the ability to produce and install asphalt, aggregates, and concrete. Lane Worldwide Infrastructure, Inc., an affiliate of The Lane Construction Corporation, manages Lane’s International Operations, which develops transportation and infrastructure projects in the Middle East.

Lane’s 5,600 employees team with customers and partners on diverse projects including highways, bridges, racetracks, mass transit, and airport systems, and the development of energy resources. With expertise in the fields of engineering, procurement, and construction project management, Lane has the proven capacity to handle multiple, large-scale projects and to quickly mobilize resources to staff any project. The company provides the resources, innovative solutions, and emphasis on safety and quality control that produce high-quality results. Headquartered in Cheshire, Connecticut, Lane has annual revenues of more than $1.7 billion. Lane is owned by global construction leader, Salini Impregilo. For more information, visit www.laneconstruct.com.

#JobID
14285
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Primary Category:
Construction Management
Last Modified:
5/4/2018

IT Support Specialist, NC Region

The IT Support Specialist is responsible for being the primary point of contact for customers entering incidents and service requests into the Lane IT Helpdesk Portal. The candidate should have a good knowledge of client, server, and networking equipment.  A/V skills to support video conference rooms is also required. This position reports to the PC Support Manager

Job duties including but not limited to;

Perform all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance.
Perform proper troubleshooting for ticket escalation (i.e., creating accurate and complete description of the client's problem).
Analyze the client problems with Windows Client & Server operating system skills, including wireless devices and networking equipment. 
Perform ITIL process-oriented tasks like solving incidents, requests, changes or problems in compliance with company-wide SLAs
Contribute to smaller projects like setting up new offices, migration projects, etc.
Be knowledgeable in all aspects of computer support, diligent, and analytical while possessing outstanding communication skills
Assist in creating & maintaining user-facing documentation, department policies & SOPs, and IT procedures, and local PC inventory management.
Become familiar with and support the software and applications used in the environment
Follow maintenance protocols to ensure systems are secure and ready for users
Domestic travel and occasional late or overnight shifts when necessary
This is a customer-facing position that requires the candidate to communicate effectively while ensuring high quality and timely resolution of requests and incidents.
The position requires a candidate with good organizational skills and the ability to manage their time effectively.
Ability to complete job responsibilities safely in an active construction environment from time to time
Perform other duties and responsibilities as assigned
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